Customer Service

Customer Service

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Customer Service

Delivery To You
To make sure you receive your order, we put tracking or insurance on all packages regardless of the shipping method you choose.  And yes, we deliver to all addresses including PO Boxes.

Ordering on Friday after 12 noon through Monday before 12 noon central time constitutes the following situation:  The industry standard is . . .  Business days (holidays and weekends are not considered business days) for delivery start counting on Tuesday.  Tuesday would be day 1, Wednesday - day 2, Thursday - day 3, Friday - day 4, the next Monday - day 5, and so on.

If you choose overnight delivery on Friday after 12 noon through Monday before 12 noon central time, your order would go out on Monday and you would receive it Tuesday.  If you choose overnight delivery on Friday before 12 noon central time, your order would go out on Friday and you would receive it Monday.

Another example:  If you choose 2-3 business days delivery and order after 12 noon on Wednesday, day 1 would be Friday, day 2 Monday, and day 3 Tuesday.  In this situation, ordering after noon on Wednesday is like ordering on Thursday before noon.  If you order before 12 noon central time on Wednesday, day 1 would be Thursday, day 2 Friday, and so on.

Another example:  If you choose 5-9 business days delivery and order after 12 noon on Thursday, day 1 would be Monday, day 2 Tuesday, and so on.  In this situation, ordering after noon on Wednesday is like ordering on Thursday before noon.  If you order before 12 noon central time on Thursday, day 1 would be Friday, day 2 Monday, and so on.

Return Policies
Only unopened product may be returned for a refund if we receive it back within 30 days of the date of purchase.  Opened product will not receive a refund.  We will refund shipping charges if product is defective or shipped as a result of our error -- otherwise, we do not refund shipping charges.  All refunds will be made in the form of a credit to your credit card or rebate check.  All refunds are performed at the end of the month that we receive the product back from you.

When returning product, the original receipt (or copy) is required so we can track who gets the  credit.  We are not responsible for returned product that is not accompanied with the original receipt (or copy).  Also, we suggest you use some form of tracking such as delivery confirmation or insurance so you have proof you sent it.  Returns are subject to a 20% re-stocking fee.

Damages
SmartBodyz Nutrition makes every effort to safely secure and ship all packages but we understand that sometimes merchandise can be damaged during the shipping process.  Merchandise damaged during shipping should be reported to SmartBodyz Nutrition within 24 hours of receipt.  We will contact the shipping company for visual inspection of the merchandise and box.  We will then issue you credit for the amount of any confirmed damaged merchandise or re-ship you new product.

Returned Checks
We welcome and encourage payment by checks, however, understand that physically sending a check for payment takes a longer period of time for you to receive your product.  In comparison, funds are approved and released immediately when paying by credit card.  Checks that come back to us insufficient are charged an additional $20 to cover bank charges and processing fees.  We accept only money orders or cashiers checks for the $20 fee in addition to the insufficient check.

Back Orders
We regularly stock every item you see in our website. Although every attempt is made to maintain inventory of each product we carry, occasionally we run out of certain products due to unusually high demand. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receive a partial shipment of the in-stock items first and the out-of-stock items when they are available.  No additional shipping charges will be incurred for partial shipments.

Shipping Outside The USA
Most product we offer can be shipped to countries outside the USA.  However, there are some countries that will not let some product through to you.  Each country has different policies concerning natural medicine / supplements.  Policies can change without notice.  Therefore, we have no way of knowing what can and cannot be shipped to you.  If you order it, we ship it.  It is your responsibility for knowing your country's policies.  We are not responsible for product detained or confiscated by your country and therefore cannot give refunds in this case.  Please check with your country's customs office concerning the product you want before you purchase.

Canada, Italy, and France
We have been informed that Canada is confiscating product (particularly lysine, andro, and testosterone related products) on a random basis.  Italy and France Customs have always been problematic on simple things such as flax seed oil and protein.  Again, we are not responsible for product detained or confiscated by your country and therefore cannot give refunds in this case.

Australia
It has been reported to us that in 2001 some 1000 people were charged with importation of illegal drugs bought on the Internet with DHEA as one of the substances.  The claim is that DHEA is an illegal steroid (which it is not) -- it is a hormone.  As a result, we will not send anything with DHEA in it to Australia.  Also, it has been reported (4-15-03) that any product containing ma huang, ephedra, or ephedrine is illegal in Australia.

If you have questions that are not answered here, please call or email below.

Enjoy the benefits of our flat rate shipping and handling!  You receive the same great service for the same shipping price whether you order one item or one hundred!

$5.97 - Within USA only - US Post Office  5-9 business days.

$16.97 - Within USA only - US Post Office  2-3 business days.

$37.87 - Within USA only - US Post Office Overnight (2nd day to rural areas).

$29.77 - To Canada only (see warning information here) 5-9 business days to customs check point (the only way we ship - US Post Office).

$39.77 - Outside USA only
(see warning here) 7-10 business days to your country's customs check point (the only way we ship - US Post Office).

Save 8.25% on all purchases - Texans and everyone!

It's all tax free!  You will be able to review all charges before they are charged to you.

At checkout (after you click the Add button above), the billing address you enter must match the address where you receive your credit card (security effects).  The shipping address you enter does not have to match.

All orders placed by Noon Central Standard Time (CST) are shipped the same day.  PO Boxes Okay.

Payment by credit card is immediate.  Payment by check adds a few more business days -- as soon as funds clear.

We do not sell the information you give us to anyone.

Protecting Your Personal Information:
We pledge a safe and worry-free shopping experience using the industry standard for Internet security, 128-bit Secure Sockets Layer (SSL) encryption (see an online payments diagram).  SSL scrambles your personal and credit card information as it travels the Internet during the checkout process.  We utilize the Authorize.Net payment gateway.  Your credit card information is encrypted and sent to an Authorize.Net transaction server.  This server sends the data through the network to the card's bank, using a secure, proprietary connection.  When complete, you will receive an approval or decline response.  At no point is your credit card information stored on our server.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

SmartBodyz Nutrition Home Page
1000 West 10th, Suite 218
Fort Worth, Texas 76102
Local Telephone: 817-335-1982
Email: DG[at]SmartBodyz.com (replace [at] with @).
Copyright 1996-2014, SmartBodyz Nutrition -- all rights reserved.

Credit Card Processing

Credit Card Processing

You can shop here with safety and confidence.  We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions.  We also offer PayPal Checkout.

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The information and statements made throughout this web site have not been endorsed/evaluated by the Food and Drug Administration or any other governmental authority, unless otherwise specifically noted.  We do not offer products or services for the benefits or purpose of diagnosis, prescription for, treatment of, or claims to prevent, mitigate or cure any viral or disease condition or be free from side effects.  Please, seek the advice of a competent medical professional about anything you read on our site.

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